On behalf of all the members of the Town of Delafield Fire Department I want to extend my thanks and appreciation for your generosity in donating 32 items that were used as door prizes for our Appreciation Dinner on Saturday, January 21st.  This event is one way of thanking the members and their families for the sacrifices they make throughout the year and your support is appreciated by all.

Sincerely.

Anne C Mraz
Town of Delafield Fire Department

I want to thank you and 5 Alarm’s professionalism each time we do business.  It is a pleasure working with your company.  Please pass that on to Jim for me and have him pass on to his crew as well.

Merry Christmas and a Blessed New Year.

Deputy Inspector Jason M. Jost
Manitowoc County Sheriff’s Department

Jason,

Thank you for your business, I appreciate the compliment for Jim Nies and the entire company. Have a safe holiday season.

Rob Thompson
Field Service Manager
5 Alarm

Aubbeenaubbee Township Fire Department wishes to thank you for helping us to assure a high level of emergency care for those who deserve the best…the people of our community.  Your donation of the MSA Thermal Imaging Camera has already sparked two training sessions, has two fire departments looking into upgrading and it was also made available to the police to assist them in apprehending three armed murder suspects in the middle of the night.

Once again, thank you so much.

Sincerely,
Mike Temme
Fire Chief
Aubbeenaubbee Township Fire Department

October 19, 2011 

Dear Sir or Madame,

September 11, 2011 

Dear Gerry Fleisher and 5 Alarm Fire and Safety Equipment,

April 26, 2011 

Dear Gerry,

The Board of Directors and staff of NAMI Waukesha gratefully acknowledge your sponsorship for NAMIWalks in the amount of $250.00 dated January 12, 2011.  We deeply appreciate your financial support.  Thank you.

Sincerely,
Mary Madden, Executive Director
National Alliance on Mental Illness Waukesha
Waukesha, Wisconsin

April 26, 2011 

Dear 5 Alarm Fire,

You truly made a difference in people’s lives through your contribution.  Thank you on behalf of Emily and Living Beyond Breast Cancer.

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April 26, 2011 

Dear Gerry,

The Board of Directors and staff of NAMI Waukesha gratefully acknowledge your sponsorship for NAMIWalks in the amount of $250.00 dated January 12, 2011.  We deeply appreciate your financial support.  Thank you.

Sincerely,
Mary Madden, Executive Director
National Alliance on Mental Illness Waukesha
Waukesha, Wisconsin

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February 18, 2011

Dear Gerry,

Thank you very much for your generous donation of door prizes for our annual appreciation dinner. Our fire department members greatly appreciated your prizes and thank you for your support.

Sincerely,
Sherry S. Dunker
Town of Delafield Fire Department
Delafield, Wisconsin

Sincerely,
Larry Imel
Director
Fox Valley Career Center
Maple Park, Illinois 

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January 3, 2011 

CONGRATULATIONS,
On behalf of all of us at ‎5 Alarm, we would like to congratulate our own Stacey Zeutschel for passing her National Registry Exam – she is now an official EMT.  Way to Go Stacey! 

5 Alarm Employees 

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December 9, 2010 

Dear 5 Alarm,
On behalf of the Oconomowoc Volunteer Fire Department, I would like to thank you for your generous donation of a 9-11 Tribute Helmet.  This donation has greatly helped our efforts to raise funds to purchase an ATV trailer to provide a greater level of response for off road applications in the City of Oconomowoc.  We have been able to raise the necessary funds and are in the process of purchasing a trailer from a local dealer.  Your generosity is very much appreciated. 

Sincerely,
Mike Gartzke
President
Oconomowoc Volunteer Fire Department
Oconomowoc, Wisconsin 

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December 7, 2010 

Dear Mr. Fleisher,
My name is Jim Mollet, I’m a Battalion Chief with the Greenfield Fire Department. I’m writing to you to commend Peter Walker. Our department needed some further training on the Rescue 42 System we have. I was asked to arrange the training session(s) by our Training Officer. I contacted Peter and arranged for three days of training. The morning consisted of classroom instruction followed by hands-on training in the afternoon. 

The training provided by Peter certainly exceeded my and our expectations. We were impressed by his knowledge of the product and his ability to explain and show the uses that I felt compelled to go on record with my praise. He definitely deserves it. In a time when customer service excellence has taken a back seat due to schedules or budgetary reasons, the work Peter did with our Fire Department should be held up as an example for others to try to emulate. Please allow me to explain further; while setting up the training was not a problem, actually getting it in was the real challenge. We had issues with the towing company providing the vehicles; training sessions were interrupted due to emergency responses (expected), daily schedules needed to be adjusted and readjusted to accomplish training, etc. Peter was very accommodating and virtually rolled with the flow to attempt to make the training as seamless as possible. 

What impressed me most about the training was Peter’s ability to convey technical information in a format that kept the crews interest and engaged the entire time. As you’re aware sometimes Fire and EMS personnel can be a challenge and oftentimes critical. Throughout the training there was good discussion and questions in which Peter handled effortlessly. I’ve since received many compliments about the training and inquiries about when and if we will do some more. 

In closing, I believe that Peter deserves to be congratulated and rewarded for providing the Greenfield Fire Department with such invaluable training and customer service. 

Sincerely,
James Mollet
Battalion Chief
Greenfield Fire Department
Greenfield, Wisconsin 

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5 Alarm Instructors present an Advanced Extrication class for the Adams Fire District.  Roy Spielman is a Firefighter Paramedic with the North Shore Fire Department.  Formerly he was a member of the ChampCar safety team.  Andy Wilke is a Firefighter with the Milwaukee Fire Department assigned to Ladder 11 and a member of Heavy Urban Rescue Team (HURT).I just got off the phone with the Adams Fire Chief Mike Rusch and wanted to share his comments with you.  He stated that Roy and Andy did an excellent job.  He could not be happier with the class.  He also stated that he would be happy to recommend this class.  In addition the vast majority of the course evaluations were at the highest rankings.  

Thanks Roy and Andy for a job well done.
Peter Supple,
Vice President of Training
5 Alarm Fire and Safety Equipment, LLC. 

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Hi Peter (&Jim),
I had one of the guys come up to me after today’s training with a few comments:
Comment # 1: After your classroom portion you should have a “comments” sheet…
Comment # 2: Overall, you guys did a great job of bundling all that information into a package that was interesting and enjoyable to listen to.  A bit more specifically, it was appreciated when you would briefly describe/explain the “legal speak” or “scientific” aspects, and follow it up with a real world, simple example/experience.
Thank you Pete (& Jim),
Dan Strieter
Avoca Bioprocessing Corp. 

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Gerry, Thanks for the invitation to attend your customer appreciation event. All of my troops had a tough morning doing hose testing and were thrilled to head over and play at your place. We had a great time. Pete will be happy to know that a large group of our guys were very impressed with the new battery operated Hurst Tools (they were told to put it on their Christmas list). In addition the Streamlight LED conversion and acquisition of the large spot Streamlights looks very promising.
For me, it was a great time to see some old friends and swap stories with the retired or soon-to-be-retired guys. Geez, I must be really old.
Finally, thanks for allowing placement of the sign favoring the Town of Delafield fire station referendum. The issue means a lot to us and your support with the sign placement is huge.
Thanks very much for all the courtesies.
Dean B. Richards
Chief, Town of Delafield Fire Department 

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Dear 5 Alarm:
I would like to thank you for providing extrication equipment for use during our Fall Fire School. This event is held every year and is an excellent opportunity for firefighters from around the area to practice the skills necessary to perform their jobs safely and effectively. This could not be done without the tremendous support from local businesses and citizens that we receive.
Thanks again, Brock A. Schmitt
President, IAFF Local 555, Galesburg Fire Fighters Association 

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The FDNY touts the Blaze Fighter on their website.
As you probably know, we recently received the exciting news that the Blaze Fighter was selected by the New York City Fire Department as their new fire glove. The FDNY is so pleased with Blaze Fighter, that they placed a story about the gloves on their website. Here’s an excerpt from their story: They were in development for more than a year. They’re manufactured by a company that once made gear for industrial workers, racecar drivers and the U.S. military. What are they? New, state-of-the-art gloves for FDNY firefighters.
Our selection by the FDNY and this story provides a tremendous marketing and publicity tool that we can use with our potential customers. The link to the story is: www.nyc.gov 

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NEW HURST JAWS OF LIFE eDRAULIC RESCUE TOOL USED IN RECENT
MOTOR VEHICLE ACCIDENT
– “The spreader performed door removal, fender crush, dash lift and sidewall spread techniques to ultimately free the trapped patient.”
On September 2, 2010, Lake Country Fire and Rescue (serving Chenequa, Nashotah, and Delafield, WI) was dispatched to the scene of a one-vehicle MVA with reported entrapment. Responding units were advised of two patients, one of which was pinned and unconscious. Due to the nature and proximity of the call, Lt. Peter Walker responded directly to the scene. On arrival, Lt. Walker assumed command and reported one vehicle broadside vs. tree with severe damage and extensive extrication needed. A medical helicopter was requested but unavailable.
Additional arriving units (one Chief, one shift commander, two engines, and three ambulances) commenced extrication of the pinned victim. Because of severe B-post intrusion (>20”), multiple hydraulic tools and reciprocating saws were deployed to expedite the operation.
Lt. Walker, who is also a sales rep for 5 Alarm Fire and Safety, a Hurst distributor, had recently placed the SP300E eDraulic spreader in his vehicle for demonstrations at local departments. The spreader, with only 50% battery life remaining, was deployed during this rescue to augment the truck hydraulics.
The spreader performed door removal, fender crush, dash lift, and sidewall spread techniques to ultimately free the trapped patient. These were performed simultaneously with roof removal operations and cross-ramming maneuvers. With no additional hydraulic lines needed, the spreader was seamlessly incorporated into the existing system. It was a good complement to the selector-valve power unit, which would haveotherwise limited operation to one tool at a time. The spreader became a valuable asset that reduced the overall patient removal time. The patient was extricated in 37 minutes, and the spreader was still operational when the patient was removed.
Peter Walker
Lieutenant, Lake Country Fire and Rescue
Sales Representative, 5 Alarm Fire and Safety 

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Dear Piston & Rod Show Sponsor,
The Sussex Lions Club would like to thank you for your generous contribution to this year’s 4th Annual Piston & Rod Show. Your contribution was an immense help towards putting on this event.
We are grateful for your generosity. We had great weather again this year and another great show with approximately 280 participants. We are confident that next year’s show will be an even greater success. Thank you again for your contribution.
Sincerely,
Rick Vodicka
Car Show Co-Chairman
Jeff Carlson
Car Show Co-Chairman
Craig Pagelsdorf
Car Show Co-Chairman
Sussex Lions Club, Inc., PO Box 22, Sussex, WI 53089 

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Hi,
Great job! Vicki, the site is easy to use, clean and informative.
Congratulations!
Doug Dowis
SKC Inc. 

Hi All,
Congrat’s on a great, well thought out website. Very professional.
Regards,
Chris Haebich
Territory Manager–Wisconsin, MSA-The Safety Company 

Gerry -
The new site is a nice improvement. I am sure it will pay to have greater flexibility in managing the content for sales and promotions.
Andy Oliver
President, Gear Wash, LLC 

Gerry,
Congratulations. Very nice Website.
Keith Varadi
President, Pemier Safety & Service, Inc. 

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Gerry,
I wanted to personally thank you for donating the prizes used during the State Fire Chiefs Golf Outing. 5 Alarm’s generosity was greatly appreciated by me. Thank you for everything you do to make my job less stressful.
Battalion Chief Warren Thomas
La Crosse Fire Department  

Dear Gerry,
Thank you for your 2010 sponsorship of the Wisconsin State Fire Chiefs Association. You’re sponsorship allows our association to continue to provide high quality programs and events for our members. There are many exciting events coming up this year, including our annual conference in June. We look forward to our partnership with you in 2010 and in the future.
Sincerely,
Kelly Lang
Executive Director
Wisconsin State Fire Chiefs Association

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On behalf of the Wisconsin Alliance for Fire Safety that sponsors the “Summer Camp for Burn Injured Youth”, we thank you for your generous donation! We can’t thank our wonderful and loyal sponsors enough for spreading the word about the Burn Camp and the great relationships that our dedicated volunteers accomplis there to help our state’s youth burn survivors. In August of 2009, we sponsored our 15th year at camp with the help of burn-care doctors, nurses, firefighters and many other professionals that beleive in a better life for our state’s burn injured youth. We try our best to provide one exceptional camp week of fun…all free of charge to the campers! Thank you once again for thinking of us through your very gracious support. It is most appreciated.
Sincerely,
Mary Gengler
Executive Director
Wisconsin Alliance for Fire Safety, PO Box 1442, Brookfield WI 53008 

Hello Gerry Fleisher,
Thank you for donating a “Fire Monopoly” game to the Wisconsin Fire Inspectors Association to be silent auctioned at the Annual Prevention and Educators Conference next week. I appreciate your response on such short notice. The silent auction supports scholarships for a Fire Inspector and Prevention Educator that otherwise might not have been able to attend. Thanks again for supporting the Wisconsin Fire Inspectors Association in our Prevention and Education endeavors. We have recently updated our website if you’d like to visit the address is WSFIA.org Feel free to contact me if you have any further questions.
Sincerely,
Scott Wegner
Deputy Chief / Fire Marshal
Stoughton Fire Department, 401 E Main St., Stoughton WI 53589  

Hi Gerry,
I hope all is well with you and the move went well! I just wanted to give you a heads up on the status of the requisition for the attached quote. It has been approved. We should receive the PO within the week and I will forward it to you (& cc Joli) as soon as it is assigned. Thanks again for your FANTASTIC level of service (as usual). I wish you all the best in your new building!
Best Regards,
Paul Sunder, Captain
FF Operations Academy Lead Instructor/Coordinator Fire Science Program Director 

Dear Dinah,
I wish to thank you for your prompt and professional service. Your expertise turned a potential disaster into a positive outcome. You turned a customer into a friendship and loyalty for life.
Best Regards,
James Seifert
Kenosha, WI  

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Dear Gerry:
It was a real pleasure to meet you last week at FDIC. Thanks for your offer of boots and helmets for Rotary’s Mexico Initiative Project. It seems that those two items are the most difficult to come by. Again, thank you.
I also want to repeat to you the tremendous help Mike Kadinger has been to this most excellent humanitarian project. Since Rotary started sending fire trucks and equipment to Mexico (about four years ago), Mike has located trucks about to retire, as well as absolutely tons of equipment, I have sung the praises of Mike and 5 Alarm all across Indiana.
I have been a salesman all of my adult life and I know the value of clients seeing me doing good in areas other than trying to sell them something. I know Mike takes great pride in the very important party he has played in this success. Again, thank you.
Sincerely,
Claude R. Johnson
Rotary International
215 Vermont, Crawfordsville, IN 47933 

I have been dealing with Joli, and she has been a complete pleasure to work with. She is friendly and wants to make sure that the little things are taken care of. I know my order is only for one helmet, but she made me feel as if I was a major customer.
If there were only more people out there with this type of servitude. More people like her increase sales, and repeat sales for a company. She is worth more than her salary. You can’t equate the customer feeling into dollars.
Thank you,
Thom
MCCOY WORLDWIDE 

I would like to take a moment out of your time to thank you for the service that 5 Alarm provides to the Portage Fire Department. It is refreshing, whenever we call your customer service they are always willing to assist. When getting information about products, price quotes or ordering merchandise 5 Alarm is quick to respond. The vast majority of products that 5 Alarm carries benefit the needs of the Portage Fire Department.
In closing, keep up the good work and continue the great customer service!
Raymond J. Blazek, Jr Assistant Chief
Portage, Indiana Fire Department